Marketing Reimagined for the AI Era: Strategies Implemented for Unlocking and Harnessing Innovation in Customer Engagements and Experiences
| dc.contributor.author | Padmashree Chandak | |
| dc.date.accessioned | 2026-01-17T06:53:46Z | |
| dc.date.available | 2026-01-17T06:53:46Z | |
| dc.date.issued | 2023-04-10 | |
| dc.description.abstract | Background: In this technological era, modern-day customers are inclined towards technology and prefer supporting elements that empower engagement to be experiential and intuitive. Artificial intelligence works to redefine a company’s ability to know, reach, and communicate with its customers. The background of the study focuses on discussing the updates concerning the arrival of AI into marketing strategies and how its emergence has brought a redefinition into customer engagement strategies. Purpose: The main purpose of research aims to bring to light how AI-based tools and techniques have been adopted into marketing for the value-added engagement of customers. It will also analyze the degree of personalization that has been affected by AI implementation. Methods: The study and method adopt descriptive research and are review-based. It involves the evaluation of knowledge procured from various secondary sources, and this study has considered many research publications for determining the very fast-changing sector and power of artificial intelligence within the marketing field and how it influences companies into engaging with their customers. Results: The result of this academic research might open new frontiers directed by AI-powered strategies and tactics, providing competitive leverage opportunities among businesses. Moreover, AI gives the opportunity for businesses to get distinguished in their services rendered to consumers. Conclusion: AI has shown great promise in marketing as a means of enhancing communication with customers. Marketing here, on behalf of AI, further creates an experience with respect to the customer experience, setting the dynamic revolution for marketing. Henceforth, merging AI into data marketing will allow the company to generate a close rapport with their tech-savvy customers. | |
| dc.identifier.issn | 0976-545X | |
| dc.identifier.issn | 2456-3226 | |
| dc.identifier.other | https://doi.org/10.15415/jtmge/2023.141003 | |
| dc.identifier.uri | https://demodspace.chitkara.edu.in/handle/123456789/468 | |
| dc.language.iso | en | |
| dc.publisher | Chitkara University Publications | |
| dc.subject | Customer engagement | |
| dc.subject | Brand experiences | |
| dc.subject | Predictive analysis | |
| dc.subject | Innovative strategies | |
| dc.title | Marketing Reimagined for the AI Era: Strategies Implemented for Unlocking and Harnessing Innovation in Customer Engagements and Experiences | |
| dc.type | Article |